Most live chat software provides you with visitor monitoring and traffic analysis.
These tools are designed to help you get the most out of your live chat software while also providing your customers with real-time support.
Each company on our lineup offers these features, so you will not find them on our side-by-side comparison.
However, you will be locked into a contract and lack the flexibility to find a new software without losing hundreds, if not thousands, of dollars.
If you pursue the month-to-month option, you will have the flexibility to leave a service when you find it no longer works for you, though you will often pay a higher monthly price.
The difference is typically about ten dollars per month.
Fortunately, every service on our lineup offers either a 15- or 30-day free trial, so you can view and use the software before committing to it.
Typically, software providers charge you per month, per customer service agent.
If you pay on an annual basis, the fee is often lower.
If you need other help and support options, you might want to check out our Call Center Services site.
Tracking & Reporting Live Chat Features Online chat service gives you the ability to track interactions with your customers and provides you with powerful data that you can use to grow your business.
This feature gives your chats a more personal feel, allowing you to pinpoint customer needs and give them the same level of personalized support over chat that customers would expect in your store.